ibox 138Terms of Use
When you create an account on ibox 138, you agree to our terms of use, which outline your rights and responsibilities as a user of our platform. These terms cover account opening, deposits and withdrawals, game rules, dispute resolution, and the jurisdiction-restricted nature of our service. We encourage you to read them carefully before you begin.
Our terms are written in plain language to be clear and accessible. We do not use legal jargon to obscure our policies; instead, we explain what we do, what we expect from you, and how we handle disputes. If you have questions about any part of these terms, our support team is available during business hours to clarify.
This page sets out the key terms that govern your use of ibox 138. By accessing our platform, you accept these terms in full.
Account Opening and Eligibility
To open an account on ibox 138, you must be of legal age in your jurisdiction and reside in a location where our services are legally permitted. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law.
When you register, you provide basic information (email, username, password) and agree to our terms. We then request identity documents for verification. This KYC (Know Your Customer) process is mandatory and protects both you and ibox 138 from fraud. Our team reviews submissions during standard business hours and typically completes verification within one business day. If we need clarification, we will contact you via email. Once verified, your account is active and you can deposit funds.
Deposits, Withdrawals, and Payment Terms
ibox 138 accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed according to your payment provider's schedule. mobile banking, local payment, online payment, and e-wallet deposits are typically instant; bank transfers may take 1-2 business days. Minimum and maximum deposit amounts vary by payment method and are displayed in your account's Deposit section.
Withdrawals are processed to the payment method you used for deposit. If you deposited via mobile banking, your withdrawal returns to local payment; if via bank transfer, funds go to your registered bank account. Withdrawal requests are reviewed during business hours for compliance and fraud checks. Processing typically completes within one to two business days, though some methods may take longer during peak periods or holidays like Idul Fitri and Idul Adha. We do not charge withdrawal fees.
All deposits and withdrawals are subject to verification. If we detect suspicious activity, we may delay processing or request additional documentation. This is standard practice and protects your account from unauthorised access.
Game Rules and Market Settlement
ibox 138 hosts slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook markets (football, esports, MotoGP, badminton). Each category has its own rules, which are displayed in-game or in the market details.
Slot games operate on certified random-number generators. Outcomes are independent and cannot be influenced by timing or strategy. Each spin is a separate event. Bonus features (free spins, multipliers) are triggered according to the game's design and are not guaranteed.
Live-dealer tables stream real dealers in multi-camera studios. Outcomes depend on live dealer actions and card/wheel results. Sessions run 24/7, and payouts are instant once a hand or round concludes.
Sportsbook markets settle based on official results from the relevant sports body (e.g., Liga 1 for football, official esports league for Mobile Legends). Markets open when events are scheduled and close once official results are confirmed. Settlement is automatic and final once the official result is published.
Account Security and Your Responsibility
You are responsible for keeping your password confidential and for all activity that occurs under your account. We recommend enabling two-factor authentication (2FA) on your account, which adds a verification step when you log in or request a withdrawal. If you suspect unauthorised access, contact our support team immediately.
We encrypt all data transmitted between your device and ibox 138 and do not store payment card details directly. However, no security system is perfect. If you notice suspicious activity on your account, report it to us during business hours and we will investigate. If we confirm unauthorised access, we will work with you to secure your account and recover any funds if possible.
Dispute Resolution
If you believe there is an error in your account balance, a game outcome, or a market settlement, contact our support team during business hours. Provide details of the issue and any relevant transaction IDs or timestamps. Our team will investigate and respond within a reasonable timeframe.
If we cannot resolve the dispute to your satisfaction, you may escalate the matter to our compliance team. We will review the case and provide a final decision. Our goal is to resolve disputes fairly and transparently. If you remain unsatisfied, you may pursue remedies available under your jurisdiction's law.
Key account terms
- You must be of legal age and reside in a jurisdiction where our services are permitted
- Account verification is mandatory and typically completes within one business day
- Deposits and withdrawals are processed according to your payment provider's schedule
- You are responsible for keeping your password confidential and enabling 2FA
- Disputes are investigated by our team during business hours
Jurisdiction Restrictions and Legal Compliance
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.
ibox 138 operates in supported regions across Indonesia and neighbouring areas. Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can access ibox 138 if your jurisdiction permits. We maintain this jurisdiction-restricted framing to ensure compliance with local regulations and to protect both our users and our operations.
Data Privacy and Security
Your personal data is handled according to our privacy policyWe collect information necessary for account verification, payment processing, and fraud prevention. We do not share your information with third parties except where required by law or to process your transactions (e.g., payment providers, identity verification services).
All data transmitted between your device and ibox 138 is encrypted. We use industry-standard security practices to protect your account and payment information. However, we cannot guarantee absolute security. If you suspect a data breach, contact our support team immediately.
Changes to These Terms
We may update these terms from time to time to reflect changes in our service, legal requirements, or operational practices. When we make material changes, we will notify you via email or by posting a notice on our platform. Your continued use of ibox 138 after such changes constitutes your acceptance of the updated terms.
If you do not agree with any changes, you may close your account. Closing your account does not affect your right to withdraw funds that are already in your account wallet.
Contact and Support
If you have questions about these terms or need clarification on any policy, our support team is available during standard business hours. You can reach us through the contact options on our FAQ pageFor detailed information on our privacy practices, see our privacy policyFor information on how we operate, visit our about us page.
These terms, together with our privacy policy and any other policies we publish, form the complete agreement between you and ibox 138. By using our platform, you accept these terms in full and agree to comply with all applicable laws and regulations in your jurisdiction.